Shipping policy

Shipping Policy

Thank you for shopping at Ice Cream Paints. We strive to provide you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of your orders.

1. Processing Time:
a. Orders are typically processed and prepared for shipment within three business days from the date of purchase.
b. Custom-made or personalized items may require additional processing time. Please refer to the product description for estimated processing times.

2. Shipping Methods and Carriers:
a. We offer shipping through reputable carriers to ensure reliable and secure delivery of your orders.
b. The available shipping methods and carriers will be presented to you during the checkout process.

3. Shipping Destinations:
a. We currently ship to addresses within the Northern United States.
b. If you require shipping to a location outside of the specified regions, please contact us, and we will do our best to accommodate your request.

4. Shipping Fees:
a. The shipping fees are calculated based on the weight, dimensions, and destination of the package.
b. The applicable shipping fees will be displayed during the checkout process before you complete your purchase.

5. Delivery Timeframes:
a. Delivery times vary depending on your location and the shipping method selected.
b. Estimated delivery times will be provided to you during the checkout process, but please note that these are estimates and not guaranteed delivery dates.
c. Please allow additional time for customs clearance if shipping internationally.

6. Tracking Information:
a. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
b. You can use the provided tracking number to track the progress of your shipment on the carrier's website.

7. Shipment Issues:
a. We take great care in packaging and securing your artwork to minimize the risk of damage during transit.
b. In the rare event that your order arrives damaged, please contact us within five days of receipt, and we will work with you to resolve the issue.

8. Customs and Import Duties:
a. Please be aware that international orders may be subject to customs fees, import duties, or other charges imposed by the destination country.
b. The recipient of the shipment is responsible for any additional fees or taxes incurred upon delivery. Please check with your local customs office for more information.

If you have any questions or require further assistance regarding shipping, please feel free to contact us. We are here to help!